If you have specific or urgent questions that you need help with, you can contact us via the extranet or by phone. You can also find articles covering a range of topics relevant to you on Partner Help or the Partner Community.
What’s in this article:
Contacting us through the extranet
Message topics
Contacting us by phone
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You can contact us through the extranet Inbox. We’ll do our best to get back to you within 24 hours, but sometimes it may take a little longer. Follow these steps to write us via your Inbox:
Log in to the extranet
Click on Inbox, then click on Booking.com messages
Select See contact options, then select a topic and subtopic if applicable
Click on See all contact options, then click on Message
Compose your message and click Send message
Message topics
Messages can have one of the following subject lines:
Use this subject line if you’d like to update your contact information and other account details or if you have questions about working with channel managers.
You can call us if you have an urgent question about your property or partnership with us. Follow these steps to find a dedicated phone number to call:
Log in to the extranet
Click on Inbox, then click on Booking.com messages
Select See contact options, then select a topic
Click on See all contact options, then select Call
Press 1 for questions related to an existing reservation made at your property
Press 2 for questions related to your Booking.com extranet
Press 3 for questions about invoicing and commission payment
We’re committed to providing you with the best service possible. When involved parties get in touch – for properties that have more than one involved party, i.e. business owner...
Staying in contact with your guests can help with your planning and provide a better experience for them. You can easily keep in touch with your guests using the extranet or Pulse...
What is a Partner offer? To offer you more competitive prices, we sometimes partner with other companies. These offers are always paid for in advance and can't be booked in combination with other offers. Additionally, any changes to your personal or booking details after booking aren't possible.
You can join the Preferred Partner Program if you meet all the following criteria: Performance score – a combination of your expected annual bookings and traveler demand for your property. You'll need a score of at least 70%. Review score – this is how guests rate your property out of 10 after they check out.
Payments by Booking.com facilitates your guest payments, then pays you via bank transfer or virtual credit card (VCC). A VCC is a temporary digital Mastercard linked to an existing credit card. If you're paid by VCC, we'll send you a new VCC for every relevant booking.
When you have a confirmed reservation, your Host's phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them.
Conclusion. In conclusion, Booking.com's fee structure for hosts is complex, with various factors like location, property type, and cancellation policy influencing the percentage charges, which can range from 10% to 25% (average 15%). On Booking.com fees can vary based on property settings and guest choices.
We operate on a commission-based model, where you pay a set percentage on each reservation, including non-refundable bookings, which will be charged whether or not a guest stays. You'll receive a monthly invoice via email. You can pay in single monthly installments.
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